Returns Policy

Merchandise may be eligible to be returned only with F2’s specific consent. The returns/ exchanges period is 14-days from the original invoice date.  Merchandise must be uninstalled and in original packaging.

Changes & Cancellation

Once an order is received, there is a 24-hour cancellation period. Changes and cancellations will be subject to charges based upon the degree of completion of the manufactured products.  Special/ custom order products are not subject to cancellation. Special instructions including but not limited to: COM, custom valving, powder coating, plating, and etc are not subject to cancellation.

Restocking Fee

A 20% restocking fee will apply to all stock items unused and approved for return. Special/ custom order products are nonrefundable. All items returned for credit must pass inspection to qualify for refund.

Determine Return Elibigility

Please contact customer support to determine eligibility for a Return Merchandise Authorization (RMA) number and shipping instructions. Retain a record of your RMA number for follow up inquiries. Shipper will be responsible for damages sustained during shipment. Products damaged through neglect due to improper packaging or in shipment, will void the warranty and be returned to you non-repaired, unacceptable for return or exchange.

Packing Requirements

By adhering to these guidelines you will provide the best possible protection for the return item(s) so it is not damaged in transit. Please pack carefully.  The shipper will be responsible for damages sustained during shipping.

  • Use a traceable carrier (i.e., Airborne, Fed Ex, UPS, U.S. Priority Mail, etc.) when shipping in your product.
  • Mark package(s) with RMA number or reference on carrier label notes.
  • Purchase insurance for the return merchandise when value exceeds $100.
  • Place the item(s) in the original packaging material prior to shipment. If the original material is not available, please use material equivalent in size and quality. Use an outer carton that is made of corrugated paper. Do not use chipboard as it is not strong enough to withstand the rigors of transit. Please make sure the corrugated carton is free from defects and is structurally sound.
  • To protect the item(s) from impact, please use a cushioning material. Foam may also be used as long as the item(s) cannot move when box is jolted and foam is covering all sides of the item(s). To ensure that the item(s) do not move inside the corrugated carton, make sure that you have secured the item(s) snugly with the same amount of cushioning on all sides due to the fact the carton could be dropped on any side during shipping.
  • When shipping more than one item in a single carton, ensure that the items do not touch and they are both cushioned individually. If utilizing foam, a minimum of 2″ in all directions should be used. DO NOT USE peanuts or flowables as they will not support the items in all directions during shipping. Seal the corrugated carton firmly using adhesive backed tape. Make sure all carton edges are sealed also to prevent any tearing. Please utilize original packaging when available.